Privacy Policy
Last Updated: April 1, 2026
At El Masreya for Medical Waste Transport ("Company", "We"), we are committed to protecting your privacy and ensuring the security of your data. This policy explains how we collect, use, and protect personal and professional information when you use our website and mobile applications.
1. Information We Collect
We collect the following information to provide our services effectively: • Account Information: Name, phone number, email, and medical facility name. • Location Data (GPS): We request access to your geographic location when using the app to facilitate vehicle scheduling and track driver routes for accurate pickup times. • Usage Data: Technical information about your device, operating system, and how you interact with the app to improve performance.
2. How We Use Your Data
Data is used for the following purposes: • Managing and scheduling medical waste collection operations. • Issuing certified destruction certificates and digital manifests. • Communicating with you regarding service updates or emergency requests. • Complying with legal and regulatory requirements from the Ministry of Health and Environment.
3. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share information only in the following cases: • With government regulatory bodies upon legal request to ensure environmental compliance. • With cloud and mapping service providers (e.g., Google Maps) to ensure the operation of the app's technical features.
4. User Rights
You have the full right to: • Access your personal data registered with us. • Request correction of any inaccurate information. • Request deletion of your account and associated data. You can do this by sending a request to our email.
5. Data Security
We implement strict technical and administrative security measures, including (SSL/TLS) encryption, to protect your data from unauthorized access, loss, or tampering.
6. Policy Changes
We may update this policy from time to time to keep up with legal or technical changes. We will notify you of any material changes via the app or email.
7. Contact Us
If you have any questions about the privacy policy, you can contact us via: Email: info@almasriamedwaste.com Phone: +201226022004